LoanSense Refund Policy

LoanSense was built because we believe the best loan programs are created and managed by the government. However, the government isn’t always the best at executing programs in an easy-to-understand and accessible manner.

That is why LoanSense is here. Our fee for service supports the continued work to build the best-in-class application and advisory service that is here for you in your time of need. 

The LoanSense student loan borrower refund policy is as follows:

We can’t guarantee loan forgiveness and we can’t guarantee all our paperwork will be error-free. We need you to review all the work that is submitted to you before you sign it. 

You are joining a community and LoanSense will refund your money within 48 hours for the following reasons:

  • You haven’t used any of our services, such as: meeting with a loan advisor, starting the loan paperwork enrollment process, logging into our Thinkific education platform and did not require support from our customer support team. 
  • If you enter inaccurate information, such as manually inputting federal loans when they are in fact private loans and as a result the software recommends forgiveness, we will NOT refund your money if you met with a loan advisor already. 

By purchasing any packages, the $47 DIY package, concierge $249 one time payment and the three payments of $87, or the $349 premium package, you agree to our NO CHARGE BACK policy after the 48 hours from purchase. This includes rescinding your right to cancel the three $87 dollar monthly payments. 

If you would like to provide constructive feedback, please email us at

LoanSense can not guarantee the actions of the federal servicing agency. We recommend you document and even record calls with your loan servicer, so we can be of better assistance should you have any questions. 

Lender refund policies

Annual Subscription: None refundable including installment plan options

Lender Credits: None refundable.

All monthly fees are installment payments of an annual subscription. Lenders agree to make all payments in the year. All credits purchased by lenders are non-refundable and can not be traded in for a cash value with any organization, entity or individual, including directly with borrowers themselves. LoanSense reserves the rights to sell its own services and do not enter into a reseller agreement with lenders.

LoanSense Management