LoanSense Refund Policy

LoanSense was built because we believe the best loan programs are created and managed by the government. However, the government isn’t always the best at executing programs in an easy-to-understand and accessible manner.

That is why LoanSense is here. Our fee for service supports the continued work to build the best-in-class application and advisory service that is here for you in your time of need. 

For lenders - we do NOT refund set up fees after our engineers have set up your lender tool. You may request to cancel future charges, but we do NOT refund unused credits that were previously purchased.

The LoanSense student loan borrower refund policy is as follows:

We can’t guarantee loan forgiveness and we can’t guarantee all our paperwork will be error-free. We need you to review all the work that is submitted to you before you sign it. 

You are joining a community and LoanSense will refund your money within 48 hours for the following reasons:

  • You haven’t used any of our services, such as: meeting with a loan advisor, starting the loan paperwork enrollment process, logging into our Thinkific education platform and did not require support from our customer support team. 
  • If you enter inaccurate information, such as manually inputting federal loans when they are in fact private loans and as a result the software recommends forgiveness, we will NOT refund your money if you met with a loan advisor already. 

By purchasing any packages, the $47 DIY package or concierge $197 one time payment and the three payments of $97, you agree to our NO CHARGE BACK policy after the 48 hours from purchase. This includes rescinding your right to cancel the three $97 dollar monthly payments. 

If you would like to provide constructive feedback, please email us at

LoanSense can not guarantee the actions of the federal servicing agency. We recommend you document and even record calls with your loan servicer, so we can be of better assistance should you have any questions. 

LoanSense Management