This Refund & Chargeback Policy (“Policy”) governs all purchases of services and products from LoanSense. By purchasing any LoanSense service, you acknowledge that you have read, understood, and agreed to be legally bound by the terms outlined below.
1. No Guarantee of Outcomes
LoanSense provides advisory, technology, and document preparation services. We do not guarantee:
You are solely responsible for reviewing all documents and submissions prior to execution. LoanSense is not liable for errors not identified by the client prior to submission.
2. LoanSense Discretionary to Stop Service & Refund
LoanSense reserves the right, at its sole discretion and based on its professional assessment and experience servicing clients, to determine that it is unable to provide meaningful or appropriate services to a client.
In such cases, LoanSense may:
Any such refund:
Is not guaranteed and remains entirely at LoanSense’s discretion
3) Limited 48-Hour Refund Window
All purchases are final, except as expressly provided below.
A refund may be requested within 48 hours of the original purchase, only if no services have been rendered.
“Services rendered” include, but are not limited to:
If any service has been rendered, no refund will be issued, regardless of timing. All refunds are subject to a $29 administration and merchant processing fee
4. Strict Non-Refundability After 48 Hours
After 48 hours from the time of purchase:
This applies regardless of:
5. Merchant Processing Limitation (90-Day Rule)
All refunds, including those issued at LoanSense’s discretion, must be processed within 90 days (3 months) of the original transaction date.
After 90 days:
LoanSense is technically and legally unable to process refunds through its payment processors
No exceptions will be made under any circumstances.
6. Chargeback & Payment Dispute Policy
By completing your purchase, you expressly agree to waive your right to initiate a chargeback or payment dispute with your bank or payment provider after the 48-hour refund window.
In the event of a chargeback or dispute:
LoanSense reserves the right to contest the dispute with all supporting documentation, including proof of service delivery and acceptance of this Policy
You agree to be responsible for any fees, penalties, or costs incurred by LoanSense as a result of the dispute
Your account may be immediately suspended or terminated, and any ongoing services will cease without refund
7. Client Responsibility & Misrepresentation
You are solely responsible for the accuracy of all information provided.
No refunds will be issued in cases involving:
8. Installment & Subscription Agreements
All installment plans and subscription-based services constitute a binding financial agreement.
By enrolling, you agree:
To complete all scheduled payments in full
That installment payments are not cancelable once the 48-hour refund window has passed
9. Lender Policy (Non-Refundable)
All lender-related products are strictly non-refundable:
LoanSense does not enter into reseller agreements and retains full control over its pricing and service delivery.
10. Third-Party & Servicer Disclaimer
LoanSense is not responsible for the actions, decisions, or delays of any third party, including federal loan servicers or government agencies.
You acknowledge that:
11. Acknowledgment & Acceptance
By purchasing any LoanSense service, you:
12. Contact
For questions or formal requests within the eligible refund period, contact:
info@myloansense.com
LoanSense Management